COVID-19

Financing

1. Will DARe be providing any funding for businesses that need it?


DARe's existing co-matching grant offers up to BND20,000 for businesses looking to startup or expand their operations. In the current environment, this may be applicable for businesses looking to start or expand their business into e-Commerce and logistics, as online shopping and delivery provides a safe alternative to buying goods and daily essentials in view of social distancing advisories and restrictions on dine-in services for F&B businesses.




2. Will there be any financial aid given for employees?


No, there will be no financial aid given for employees but there are measures in place to help businesses pay employees subject to conditions.




3. Will Brunei be coming up with an economic relief package?


Brunei Government has already announced multiple economic measures aimed at easing the cash flow of MSMEs, as well as supporting job security and welfare of the nation amounting to BND450 million. For those that want to read more about previous press statements can refer to our page at www.dare.gov.bn/covid-19




4. Due to COVID-19 pandemic, my business is facing financial problem. How can the Government/DARe help?


Ministry of Finance and Economy has announced various interim measures, which assist in easing MSMEs cashflow. These measures are highlighted in the press releases dated 21 March 2020, 28 March 2020 and 30 March 2020, accessible here www.dare.gov.bn/covid-19

In addition, DARe and AITI recently launched www.ekadaibrunei.com - an online directory that provides links to eCommerce platforms and delivery and logistics services, to assist MSMEs in reaching out to more customers online to help stabilise their sales. DARe's existing co-matching grant of up to $20,000 is available for business looking to startup and expand - in the current situation this may be relevant for those looking to upgrade their existing logistics and e-commerce services in order to accommodate more businesses.

To help businesses adapt to the current envrionment, DARe has also launched IBA Online in collaboration with certified training provider, Coursera, to provide MSMEs with a wide range of training courses accessible online. More information is available here www.dare.gov.bn/iba-online




5. How are businesses suppose to pay for rental when there is no income?


We advise that the business talk to their respective landlords and discuss if a deferment is possible. We do understand that this is a difficult time and we will try our best to assist any way we can.




6. Is it possible to withdraw money from TAP?


Withdrawning from TAP must follow in accordance to existing TAP Withdrawal Schemes. No special withdrawal schemes have been introduced for COVID-19.




7. Are businesses expected to pay TAP and SCP for their employees?


With effect from April 2020 to September 2020, a six-month deferment on TAP and SCP for MSMEs with employees earning less than BND1,500. MSMEs are defined as businesses with less than 100 employees.

The Government will continue monthly contributions to ensure that the annual dividend payments to employees are not affected. MSMEs need to apply for the deferment and are to repay the contributions within a year after the final month of deferment.

Contact: +673 2382800
Website: www.tap.gov.bn
Email: payments@tap.gov.bn




8. What about those self-employed contributing to SCP?


With effect from April 2020 to September 2020, the Government will provide the full SCP contribution for the self-employed. This is to act as a Survivor Fund to protect those that are self-employed.

Contact: +673 2382800
Website: www.tap.gov.bn
Email: payments@tap.gov.bn




9. How about businesses that are not under the industries mentioned by the Government, but are also affected by the COVID-19 pandemic?


With effect from 1 April 2020, businesses in other industries will be supported by an economic assistance provided by MOFE, AMBD and the Brunei Association of Banks, whereby an assistance package worth BND250 million will be introduced to defer loans and payments to support the local MSMEs. Businesses are advised to talk to their respective banks for further information.




10. How are businesses from other sectors going to pay for loans and financial transactions?


With effect from April 2020, businesses in other industries will be supported by an economic assistance provided by MOFE, AMBD and the Brunei Association of Banks whereby an assistance package worth BND250 million has been introduced to defer loans and payments to support the local MSMEs. Businesses are advised to talk to their respective banks for further information.




11. What about deferment of car loan payments?


The economic assistance introduced by the Government also includes deferment of loans which include car loans with effect from 1 April 2020, for a period of six (6) months. Businesses are advised to talk to their respective banks for further information.




12. What about deferment of those that own property?


The economic assistance introduced by the government also includes deferment of loans which include property loans with effect from 1 April 2020, for a period of six (6) months. Businesses are advised to talk to their respective banks for further information.




13. What about credit card payments?


The economic assistance introduced by the Government also includes relooking at outstanding credit card payments. Credit card payments will not increase for the next three years. However, this only applies to private sectors and self-employed individuals and will be in effect from 1 April 2020 to 31 March 2021. Businesses are advised to talk to their respective banks for further information.




14. Will all loans be subject to bank charges?


No, with the exception of property loans. Businesses are advised to talk to their respective banks for further information.




15. How do businesses apply for loan deferments and restructuring of payments?


Businesses are advised to talk to their respective banks from 1 April 2020 to 30 December 2020 to have their own discussions and arrangements with the bank.




16. How can I find out more information about loan deferments and restructuring of payments?


Businesses can either talk to their own respective banks or call AMBD directly at 2388388 or email info@ambd.gov.bn





Training

1. With my employees not able to work, what can I do for them?


Employers can send their employees for upskilling and reskilling courses offered by MPEC in the form of online training and hands on training. This is only applicable to those in the private sector.




2. How do I get access to these courses for my employees?


Businesses can email mpec@jpm.gov.bn for more information.




3. What other training courses are available for businesses?


Starting 28 March, DARe launched its Industry Business Academy onlline, which offers business related courses MSMEs. These courses are available through the Coursera platform. Those interested can register at www.dare.gov.bn/ibaonline or email directly to iba@dare.gov.bn for more information. MSMEs are defined as businesses with less than 100 employees.




4. How to apply to IBA Coursera and what are the eligibility criteria?


The eligibility criteria are:

i. Applicants must be registered under Registry of Companies and Business Names under the Ministry of Finance and Economy.
ii. Applicants must have less than 100 employees.
iii. Company must have existing product/service.
iv. For employee, the founder must email to iba@dare.gov.bn to give consent for the employee to enroll for a course, to improve the company’s capacity.

Applicants can register online at www.dare.gov.bn/ibaonline




5. Is the IBA online courses available to everyone?


IBA online is only applicable to MSMEs. MSMEs are defined as businesses with less than 100 employees.




6. What kind of courses are available in IBA Online?


There are over 300 courses to choose from ranging in these areas: marketing and sales, innovation and design, human resources, finance and accounting, business operations, business skills, data skills, data skills and technology skills.

For a full list of the courses available you can also go to https://www.coursera.org/programs/digital-transformation-academy-w2yb7




8. Is there a limit on how many people in my company can attend?


Yes, there is a limit. Due to overwhelming repsonse, we are limiting enrolments to two per company. You may email iba@dare.gov.bn if you would like to request for extra quota, however this can only be done after you have successfully completed two enrolments for your company. Requests for extra quota will be considered on a case to case basis.




9. Do you have to be constantly active in IBA online?


Yes, you must be active. Businesses that are inactive for 2 weeks will have their registration replaced with another participant.




10. What happens if my registration is cancelled, how do I ask for continuance?


For those looking to continue their registration in the event that it is cancelled, can email iba@dare.gov.bn




11. Do I have to pay for the courses?


No, it is free, however you do have to meet the eligibility criteria.




12. Will I receive a certificate upon completion of course?


Depending on which course you take, some may be provided with e-certificate upon completion.




7. How do you register for the courses by Coursera mentioned in the Press Conference?


Those looking to register can go to www.dare.gov.bn/ibaonline Once you have registered, your application will be assessed. If you meet the criteria, you will be given an access link to the platform and start your enrolment to your chosen course. If you have further inquirieis, you can email iba@dare.gov.bn





Manpower

1. Will there be any financial aid given to employees who are in Quarantine Order or Self-Isolation Notice?


No, there will be no financial aid given to employees but there are measures in place to help businesses pay employees subject to conditions.




2. With the new measures implemented for local employees, how about for businesses who only have foreign employees? How to pay their salary?


The new measures are ONLY applicable for local employees and permenant residents with salary less than BND1,500.




3. How is the payment of the salary made? Does the company need to pay in full to employees first and then claim to TAP?


Employers must pay the salary to employees in full and then submit the salary payment statements, plus invoices and expenditures of the month together with the application form, which can be downloaded here

Contact: +673 2382800
Website: www.tap.gov.bn
Email: payments@tap.gov.bn




4. What is iReady?


iReady is an apprenticeship programme where government pays degree holders a salary as a temporary way to ensure our young graduates have jobs.

Effective 1 April 2020, the programme is now extended to local jobseekers with qualifications of Diploma (BDQF Level 5) and TVET (BDQF Level 2-4), which is applicable only to the private sectors particularly the MSMEs. The apprenticeship period for the first and second batch is 36 months. Effective 1 April 2020, the apprenticeship period for all qualification levels is only for a period of 18 months.




5. How to apply for iReady?


For individuals who are interested to apply for the iReady Apprenticenship Program:

  • Register though the JobCentre website at www.jobcentrebrunei.gov.bn
  • After registration, applicants may apply for any iReady posted on JobCentre Brunei's platform.
  • Go through the interview process.

Contact:
+673 2444100 Ext 200 (working hours)
+673 8239933 (JCB Hotline)
Email: iready.demand@jpm.gov.bn




6. How much money do the iReady apprentices get?


Degree holders and higher will get BND800 per month, whereas Diploma holders (Level 5) will get BND600 and TVET holders (Level 2-4) will get BND400 per month. In addition to this, the Government will also support the payments for TAP and SCP for companies hiring iReadys.




7. Will my employees that are outside the country be able to come into Brunei?


As mentioned by MOHA Press Release dated 20 March 2020, employees that have went out of the country and are looking to fly back into Brunei are advised to stay in their home country and delay coming back to Brunei for the time being.
All foreign workers are banned from entering Brunei Darussalam effective 24 March 2020.




8. Can I renew LPA for foreign employees that are in Brunei already?


Yes, renewal of LPAs for employees that are already in Brunei can be processed as usual as long as the application comes in before 21 March 2020.




9. Can I get a working visa?


Yes, as long as the application has been made before 21 March 2020.
Note that with effect of 24 March 2020, foreign workers are NOT ALLOWED to enter Brunei Darussalam.




10. Employee who is under isolation or self-quarantine, should the company use the annual leave/unpaid leave or resigned the employee?


As mentioned by MOH in the press release dated 18 March 2020 and advised again on 20 March 2020, MOH would like to reiterate to employers, particularly those in the private sector:

  • Not forcing employees to obtain medical certificates from doctors;
  • Not deducting the self-isolation period or quarantine period from the annual leaves that employees are entitled to;
  • Not deducting salary for employees who have received Quarantine Orders or Self-Isolation Notices.*May reported to Labour Department by calling 2381848 (during working hours) or 7298989 (outside working hours) if such occurs.
  • Be considerate and compassionate towards employees with higher risk towards COVID-19 such as those with Chronic Disease (diabetes, cardiovascular diseases, kidney diseases, cancer etc) as well as pregnant employees.




11. My business is slowing down and not generating as much income as before, and i have no choice but to let go of my employee. Will I be in trouble for that?


Have an open, honest conversation with the employees and explore different alternatives before laying them off. With mutual consent, you can send them on unpaid leave instead of laying off and they can attend necessary training during the down time to upgrade and improve themselves.




12. With my employees not able to work, what can I do for them?


Employers can send their employees for upskilling and reskilling courses offered by MPEC in the form of online training and hands on training. This is only applicable to those in the private sector.




13. How do I get access to these courses for my employees?


Businesses can email mpec@jpm.gov.bn for more information




15. How to apply for the 25% salary subsidy for local employees, announced in MOFE Press Release dated March 28, 2020


MSME that are financially affected due to COVID-19 Pandemic may apply for 25% employee salary payment subsidy. Terms and Condition of eligibility for this subsidy are as follows;

  • Salary Payment subsidy is for employees with salary of BND 1,500 and below; and
  • MSME must comply with the Employee Trust Act, Chapter 167 and the Supplemental
Contributory Pension Trust Order, 2009 where the employer have made contribution to TAP scheme or SCP scheme, or both; MSME are required to make Full Payment first for the employees’ salary; Application form for the 25% subsidy can be downloaded from TAP website at www.tap.com.bn and completed form can be sent via email to payments@tap.gov.bn. Supporting documents required:
  • An updated copy of the Foreign Workers License (quota for foreign workers);
  • A copy of employee (s) salary voucher and company’s income and expenditure statement; and
  • A copy of MSME’s Bank Account number details.
The 25% subsidy payment will be made directly to MSME Bank Account. Submission of the complete application form along with the required documents must not be later than 30th of EVERY MONTH of the application.




16. Who is eligible for the 25% salary subsidy?


The 25% salary subsidy is open to Micro, Small & Medium Enterprises (MSMEs) (i.e. businesses with 100 or less employees) for employees with salary of BND 1,500 and below, for a period of 3 MONTHS




17. Referring to 3rd Fiscal Stimulus: 25% Subsidy for Salary Payment, can the 3 months subsidy be apply in any month?


MSME may apply for the subsidy assistance in any month within the period of 1 April 2020 until 30 September 2020. However, the application will need to be made EVERY MONTH and it is limited to 3 applications only.




22. Do companies have to apply for iReady?


No, however companies that are looking to do so should register to Job Centre Brunei and advertise their vacancies at www.jobcentrebrunei.gov.bn

Contact:
+673 2444100 Ext 200 (working hours)
+673 8239933 (JCB Hotline)
Email: iready.demand@jpm.gov.bn




23. What happens to the iReady apprentices that are about to end contract?


With effect from April 2020 to September 2020, an extension of up to six months is given for iReady apprentices whose contracts are ending before September 2020.




24. What help is being given to businesses on manpower issues?


With effect from April 2020 to September 2020, a six-month deferment on TAP and SCP for MSMEs with employees earning less than BND1,500. MSMEs are defined as businesses with less than 100 employees.

The Government will continue monthly contributions to ensure that the annual dividend payments to employees are not affected. MSMEs need to apply for the deferment and are to repay the contributions within a year after the final month of deferment.




25. How does the goverment help on paying the salary?


As mentioned by MOFE in the press release dated 28 March 2020, the Goverment will pay 25% of the salary for 3 MONTHS only for businesses (MSMEs) who have local workers earning salary of BND1,500 per month or less. MSMEs are defined as businesses with less than 100 employees.




27. Are businesses expected to pay TAP and SCP for their employees?


With effect from April 2020 to September 2020, a six-month deferment on TAP and SCP for MSMEs with employees earning less than BND1,500. MSMEs are defined as businesses with less than 100 employees.

The Government will continue monthly contributions to ensure that the annual dividend payments to employees are not affected. MSMEs need to apply for the deferment and are to repay the contributions within a year after the final month of deferment.




26. What about those self-employed contributing to SCP?


With effect from April 2020 to September 2020, the Government will provide the full SCP contribution for the self-employed. This is to act as a Survivor Fund to protect those that are self-employed.




28. How about business that are not under the industry mentioned and also effected by the COVID-19 pandemic?


With effect from 1 April 2020, businesses in other industries will be supported by an economic assistance provided by MOFE, AMBD and the Brunei Association of Banks, whereby an assistance package worth BND250 million will be introduced to defer loans and payments to support the local MSMEs. Businesses are advised to talk to their respective banks for further information.




29. Does Fiscal Stimulus applicable to non-TAP employees (those who are not register to TAP)


No, Fiscal Stimulus are not applicable to non-TAP employees.

In order to receive this stimulus, Employer must comply with the Employee Trust Act, 1993, and the Supplemental Contributory Pension Trust Order, 2009, that is to make timely contributions to all local workers before and after the Fiscal Stimulus taken into effect.




14. If my employee is unwell but just started working with me are they allowed sick leave?


Due to the Covid-19 situtation, private sector employees who are unwell are allowed to take sick leave, provided they have completed at least one month of employment. For more information, please contact Labour Department: +673-2381848 ( working hours)




18. Refering to Fourth Fiscal Stimulus: Subsidize TAP and SCP contribution for 18 months, how much is the allowance rate for the apprentice allowance?


Starting from 1 April 2020, Government will fund apprentices’ allowance for the period of 18 months based on the allowance rate.

  • BND 800 / per month: Degree Holders and above (as per current rate)
  • BND 600 / per month: Diploma (Level 5) and;
  • BND 400 / per month: Technical and Vocational Education Training (TVET).
On 11th month of the apprenticeship, the Employer is required to Top-Up where the TAP and SCP contribution from the top-up will be funded by the Employer.




19. How much should the Host Organization in the Private Sector pays for the Top-Up for i-Ready Apprenticenship Program?


Private Sector Top-Up (11th – 18th Month)

  • BND 400 / per month: Degree and above.
  • BND 300 / per month: Diploma (Level 5 or equivalent)
  • BND 300 / per month: TVET (Level 2-4 or equivalent)




20. What is i-Ready programme? Is there any difference between the 1st & 2nd badge of i-Ready program apprentices and the new features effective 1st April 2020 fror the new application of i-Ready program?


The i-Ready Programme is an apprenticeship program introduced by the Government of His Majesty th Sultan and Yang Di-Pertuan of Negara Brunei Darussalam, through the JobCentre Brunei (JCB). For the 1st & 2nd badge, the program is only open for local jobseekers with qualifications of Bachelor Degree and above, which is applicable to both the public and private sector. The apprenticeship period is 36 months. Effective 1 April 2020, the programme is now extended to local jobseekers with qualifications of Diploma (BDQF Level 5) and TVET (BDQF Level 2-4), which is applicable only to the private sectors particularly to MSMEs. The apprenticeship period for all qualification levels is only for a period of 18-months




21. What is the eligibility for companies to apply for i-Ready Apprenticenship Program?


Eligibility for Companies:

  • Registered in ROCBN
  • Registered in the JCB Portal
  • Able to fulfil all the i-Ready Apprenticeship Program vetting criteria





Rental and Tax for Business Premises

1. Will DARe still be charging rent for industrial sites?


DARe has given rental discounts to tenants who are operating restaurants and cafes only in line with the Ministry of Finance and Economy’s (MOFE) press release on 21 March 2020 on giving rental discounts to 4 specific sectors including restaurants and cafes.

Any other appeals will be considered/reviewed by DARe on a case-to-case basis.

Companies are advised to write in to DARe via email at info@dare.gov.bn




2. What about rentals for tamus, pasars and gerais?


As stated by press release from MOFE dated 28 March 2020, starting March 2020, the rent for tamus, pasars and gerai under MOHA will be waived.




3. Will businesses be charged rent for those in government buildings?


With effect from April 2020 to September 2020, for the tourism, hospitality (including hotels and registered lodging houses), food and beverage as well as air and water transport sectors, a 30% discount on rental rates for government buildings for MSMEs, 50% discount on corporate tax for companies (private/public limited or sendirian berhad/berhad) and 15% discount on water and electric bills.




4. Will businesses be charged rent for those in private/commercial buildings?


For privately-owned properties, businesses are advised to negotiate directly with landlords, as circumstances would differ depending on individual factors.




5. I am a property owner, do I have to pay tax on my building?


There will be a reduced tax rate for commercial buildings that are under Municipal Department. This tax relief applies to commercial buildings that house trade and industrial activities, including hotels, gas stations, etc., as well as to residential buildings that house home based businesses such as day cares, tailor shops and mini marts (kedai runcit).




6. Who is eligible for this tax relief?


First, landlords must have reduced their monthly rental by at least 10% of the original rental for a period of 6 months. Second, your building must be involved in the types of industries listed above. Third, landlords must have settled at least 10 percent of the total outstanding cost of the building. Those that have not paid must provide written commitment / documentation to state payment will be made. Lastly, landlords must submit their request with all supporting documentation to Municipal Department.




7. How do I apply for this building tax reduction?


Property owners or Landlords must submit their request with all supporting documentation to Municipal Department.




8. How much is the tax relief?


  • Landlords that have reduced monthly rental between 10-14 percent will be given a tax relief of 20%
  • Those that have reduced monthly rental between 15 to 19 percent will be given a tax relief of 35%
  • Those that have reduced monthly rental of up to 20% will be given a tax relief of 50%




9. Am I eligible for tax relief if I reduce the monthly rental by 10 percent?


Yes, as long as the 10% rental reduction applies for at least 6 months. Any rental reduction less than 10% of the original rental charge and for a duration less than 6 months will not be eligible for the tax relief. Contact: Jabatan Bandaran BSB: +673 2232424 ext 120 / +673 7179900 Email: info@bandaran-bsb.gov.bn, Jabatan Bandaran KB & Seria: +673 3347300 Email: property@bandaran-kb.gov.bn, Jabatan Bandaran Tutong: +673 4221009 / +673 8117115 Email: property@bandaran-tutong.gov.bn





Others

1. Will there be any restriction for business who wanted to order personal hygiene products?


As of 21 March 2020, MOFE press release mentioned on the temporary exemption of customs and excise duties on personal hygiene products to help retailers and consumers manage prices amidst increasing demand. Pricing of essentials items will continue to be monitored and regulated under the Consumer Protection Order and Price Control Act.




2. Can my business still do business of trade and delivery of goods during this COVID-19 Pandamic?


As mentioned by press release dated 17 March 2020, Brunei registered companies & foreign registered companies are NOT required to apply for the entry-and-permit for the purpose of trade and delivery goods.




3. Since COVID-19 a lot of businesses have hiked up the prices of certain goods. Is the Government doing anything about this?


Yes, MOFE and JPKE are continuously monitoring the prices of goods especially those that are more in demand i.e. rice, sugar, main necessities and other items which include hand sanitisers and surgical face masks.




4. What is Business Continuity Planning? Why is it important for my business?


Businesses are advised to develop a Business Continuity Plan to reduce impact to operations. Measures to safeguard continuation of business operations may differ depending on nature and scale of business. A general guide is available as a reference on DARe’s at dare.gov.bn/covid-19




5. Can we rent a space to sell food at Hua Ho Manggis Mall during Ramadhan?


As stated by the Press Release from MOHA dated April 6, 2020, this activity is not allowed. To refer to the official press release and others, you may refer here dare.gov.bn/covid-19




6. Why are there delays in importing products that are not related to medical supplies or equipment?


Due to the current Covid-19 crisis, RB is prioritising all cargo under MOH, hence businesses may experience delays on shipments of their products.




7. A 50% discount on glutinous rice (nasi pulut) was annouced. Who does this apply to?


This discount is applicable to MSMEs (i.e. businesses with 100 employees or less), and the self-employed. The discount means that the glutinous rice (nasi pulut) now would cost B$3.80 for one 10 kg bag instead of the original cost of B$7.60. The discount aims to reduce costs incurred by small food businesses, in view of current restrictions on mass gathering events and the cancellation of gerai ramadhan this year.

For further information please contact Treasury Department: +6732383666 ext 7788 or email ap.stor@treasury.gov.bn to make reservations and appointments.




8. What is the 'Buy Local Produce' initiative?


It is an initiative by Ghanim and supported by DARe to assist tamu sellers and local farmers to be able to supply their products to restaurants or supermarkets, to help mitigate losses caused by the closure of tamu/markets.




9. How can I find out more information about the 'Buy Local Produce' initiative?


Find out more information by contacting Ghanim International Corporation (GIC) Sdn Bhd at +673 8890020





eCommerce Platform

1. What is eCommerce and how can it help my business?


eCommerce is the buying and selling of goods and services online. eCommerce platforms providers are like online shops, and can help MSMEs market their goods/services online in order to reach more customers. This can provide MSMEs with another avenue to continue their business sales, which may help to stabilise their income in light of current COVID-19 related restrictions that limit physical interactions.




2. What is eKadaiBrunei and what is the purpose?


ekadaiBrunei is an online directory or "Yellow Pages" of various different eCommerce providers, launched by AITI and DARe. Businesses and the public can visit eKadaiBrunei to find trusted eCommerce platform providers identified by AITI and DARe. The purpose of this website is to help businesses expand online by featuring a range of eCommerce platform providers in Brunei that they could join. Furthermore, eKadaiBrunei also provides a directory of delivery and logistic services to help deliver or transport your products.




3. I am an eCommerce platform provider, how do I get listed on eKadaiBrunei?


You may contact the website directly at http://www.ekadaibrunei.bn/contact-us




4. I am a business, how can eKadaiBrunei help me?


eKadaiBrunei provides a single site for customers and MSMEs to view a range of available eCommerce platforms, thereby helping to increase visibility and marketing of MSMEs goods and services online. While the majority of eCommerce platforms are focused on the Food & Beverage sector, there are still 11 different eCommerce platforms currently available on eKadaiBrunei that you could choose to conduct your business in.




5. Is it possible to sell my product/services on eKadaiBrunei?


No, eKadaiBrunei is a directory to link businesses up with eCommerce platforms. If you want to start selling online, you can select any of the eCommerce platforms listed on the directory that are most relevant to your product or service and current business needs, and register with them directly.




6. I am interested to join an e-commerce platform, where do I begin?


If you are a business looking to start selling your products online, please visit www.eKadaiBrunei.bn to view the different eCommerce providers available. We encourage you to conduct your own assessment and due diligence on which platform to join, based on your product/service and business needs When you have decided, you may register directly to your chosen e-commerce platform, but if you need further assistance, you may contact http://www.ekadaibrunei.bn/contact-us




7. What is the criteria for joining an eCommerce platform?


Each platform provider has different requirements and criteria. Some specialise in certain areas such as groceries. Hence we advise to do your own due diligence on each of the relevant platform providers to see which suits your individual business model.




8. What is the cost of joining an eCommerce platform and who will bear the cost?


Each platform provider has different charges and packages based on their services and business model. This cost will be borne by you, and this is why we advise to do your own due diligence to see which platform best suits your business model.




9. If I don't have a computer, how do I connect to these eCommerce platforms?


You just need to have a working mobile phone to connect.




10. How do I apply as a driver for these platforms?


If you would like to apply to be a driver or runner for any of the platform providers or delivery services, we advise to check out www.ekadaibrunei.bn and contact the relevant provider directly.




11. What is communityforbrunei.com?


It is a centralised digital platform for the community, which provides updates on ongoing community causes and social needs projects in Brunei. The platform also includes a virtual Marketplace featuring a variety of products from local MSMEs, which can be purchased online via debit/credit card and delivered across Brunei.




12. Who is eligible to register in communityforbrunei.com?


You must be officially registered as a business with the Registry of Companies and Business Names (ROCBN), and your business activity must fall under Food & Beverage Services Activities (BDISC number 56). Please take note that ROCBN will waive the $30 registration fee for the first 300 businesses that register before April 30th 2020. You can easily register a business online with ROCBN at www.roc.gov.bn or email info.rocbn@mofe.gov.bn for further details. You will also need to have an MSME account with BIBD – which requires an opening balance of $50 – and sign up for their QR mobile payment service QuickPay. Contact: +673 2380505 / +673 2383444 Email: info.rocbn@mofe.gov.bn




13. How do I register as a vendor on communityforbrunei.com?


First, they must meet all the eligibility criteria mentioned above. Next, they should fill out the form in the website at https://communityforbrunei.com/vendor-registration-form/ once this form is submitted, the admin of Community fo Brunei will email them a vendor guide. Email: communityforbrunei@gmail.com





Transport Operators and Runners

1. Where can I find the guidelines for Transport Operators and Runners activities?


Companies may refer to this website at http://www.pmo.gov.bn/CMGB/Home.aspx




2. Do Transport Operators need to apply for PMO approval to leave the country?


Yes. Transport Operators must obtain Exit Country Approval from the Prime Minister’s Office prior to departure. Travel Application must be submitted at least three (3) working days before the intended date of travel.




3. Do the Transport Operators need to submit Job Order Sheet every time the company travel outside the country?


Yes, the Transport Operators must complete and submit Job Order Sheet for every travel to Checkpoint Authorities during checkpoint clearances.




4. Where can I download the Job Order Sheet?


Companies may refer to this website at http://www.pmo.gov.bn/CMGB/Home.aspx




5. Any other requirements for Transport Operators?


Vehicle and its driver must be registered with Brunei Darussalam’s Vehicle Exit/ Entry System (VES).




6. Is there any designated location for Transport Operators to make exchanges for delivery and collect goods?


Transport operators must only deliver or collect goods direct to/ from the designated points listed in the Job Order Sheet, without transiting. Transport Operators are encouraged to deliver / collect goods at Checkpoint Areas or make arrangements for exchanges to be made at designated approved depots.




7. How long are Transport Operators allowed to travel for?


Those travelling via the Sungai Tujoh & Labu Control Post should not travel for more than 5 hours. Those travelling via Ujung Jalan & Kuala Lurah Control Post should not travel for more than 3 hours. Transport Operators must observe the time allowances allotted and return to Brunei Darussalam on the same day.




8. Will collected goods need to be quarantined upon entry to Brunei? When can local customers expect to receive their goods?


All collected goods are required to undergo quarantine at the company’s premises for a period of 72 hours (3 days) before re-distribution to customers.




9. How will Transport Operators be monitored? What else must they comply to?


Transport Operators will be assigned tracking devices for relevant authorities to monitor their locations while on duty to ensure transport is being done from point to point with no transiting, and they must ensure their linked mobile devices are connected to mobile service at all times, either using Brunei or Malaysian registered lines. As a precautionary measure, all transport operators are required to undergo systematic entry temperature screening process at relevant control posts. Persons who are showing symptoms and/or the exposure to COVID-19 will be denied entry into Brunei Darussalam or refrained from travelling. Transport Operators are required to update their health status daily on the Self-Assessment Application at healthinfo.gov.bn. Transport Operators will be subject to penalties in failure to do so.




10. Do Malaysian Transport Operators need approval to enter Brunei Darussalam for the purpose of transporting goods and transit?


No, the Malaysian Transport Operators do not require approval from PMO. However, the Vehicle and its driver must be registered with Brunei Darussalam’s Vehicle Exit/Entry System (VES), and they must complete and submit Job Order Sheet for every travel to Checkpoint Authorities during checkpoint clearances. Malaysian Transport Operators will be required to show their valid cross border vehicle permit and make sure that their vehicle is roadworthy.




11. Are Malaysian Transport Operators bringing in perishable items allowed to enter Brunei?


Yes they are allowed, however they must have a permit from Brunei that allows them to do so and must be accompanied by relevant Government agencies throughout the journey from point to point. This includes journey to delivery and back to the Control Post.




12. Do Malaysian Transport Operators have a designated location for delivery and collection of goods in Brunei?


The Malaysian Transport Operators must only transport goods direct to/ from designated approved Inland Container Depots, at their own costs and with no transits, via two (2) checkpoints;

  • Sungai Tujoh Immigration Control Post
  • Kuala Lurah Immigration Control Post




13. Are there time restrictions for Malaysian Travel Operators travelling within Brunei?


Malaysian Transport Operators transiting Brunei Darussalam are given time allowances between control posts:

  • Those travelling via the Sungai Tujoh to Kuala Lurah (and vice versa) should not travel for more than 3 hours.
  • Those travelling via Sungai Tujoh to Serasa ferry Terminal should not travel for more than 5 hours.
  • Those travelling via Ujung Jalan to Labu should not travel for more than 1 hour.
  • Transport Operators are not allowed to make any stops during transit via Brunei Darussalam and must return to Malaysia on the same day.




14. Which Runners are allowed to do cross-border delivery and collection of goods?


Only Runners that are registered as a company and have a registered commercial vehicle are allowed to make cross-border deliveries and collections, and both the vehicle and its driver must be registered with Brunei Darussalam’s Vehicle Exit/Entry System (VES). Runners are responsible in transporting goods belonging to individuals only.




15. Do registered runners need to obtain Exit Country Approval and complete the Job Order Sheet?


Yes, registered runners need to obtain the Exit Country Approval from the Prime Minister's Office (submitted at least three working days before the intended date of travel), as well as submit Job Order Sheet for every travel to Checkpoint Authorities.




16. How frequently are registered Runners allowed to exit the country?


Runners are only allowed to exit country once a week using one commercial vehicle.




17. Which locations are Runners allowed to exit and enter?


Runners are only allowed to exit and enter via two (2) checkpoints, namely Sungai Tujoh and Ujung Jalan Checkpoints.




18. Where do Runners collect goods from?


Runners must only collect goods through approved Checkpoint Exchanges.




19. Is there any time restriction for runners collecting goods from the approved checkpoints?


Yes, time allowance for trips at all checkpoints are limited to one (1) hour only.




20. Is there a daily cut-off time for declaring goods with Royal Customs & Excise at the checkpoints?


Yes, all goods must be declared before 2pm for same day processing. After 2pm, the goods will be processed the next day and be charged storage fees by Royal Customs & Excise Department.




21. Will the collected goods need to undergo quarantine? How long for?


Yes, all collected goods are required to undergo quarantine at the company’s premises for a period of 72 hours (3 days) after the Checkpoint Exchange, before delivering to customers.




22. Any health screening that Runners need to comply to?


Yes, Runners are required to update their health status daily, for 14 days from date of return, via the Self-Assessment Application at www.healthinfo.gov.bn




23. What if a Runner shows symptoms of Covid-19 upon return to Brunei?


As a precautionary measure, all Runners are required to undergo systematic entry temperature screening process at relevant control posts. Persons who are showing symptoms and/or are exposed to COVID-19 upon returning to Brunei Darussalam will be issued Isolation Notices.





Reopening of Business Premises

1. The government announced that some business premises may begin to resume operations. Which business premises are these?


The Brunei government has allowed six premises starting May 16 (Saturday) to begin operating in a limited capacity with the mandatory use of the BruHealth application. The six premises are: driving schools, gyms and fitness centres, sports facilities, golf courses, restaurants, cafes and food courts and stalls and markets.




2. Businesses may operate at "limited capacity"- what is the capacity limit?


Driving schools, gyms and fitness centres, sports facilities, restaurants, cafes and food courts will be allowed to operate at 30% of their premise capacity. Dining in at stalls and markets under the Ministry of Home Affairs (MoHA) and Ministry of Culture, Youth and Sports (MCYS) will be limited to 50% of seating capacity. These limits will be reviewed as the situation progresses. The BruHealth app will only allow the max capacity registered in the app controlled by the business owner. The QR Code should be place in the entry/exit points in the premise to allow customers to scan when they come into and exit the premise. Detailed guidelines will be provided by MOH once all is finalized.




3. Reopening of restaurants, cafes and food courts - are there any other regulations to comply?


Eateries are allowed to fill up to 30% of their seating capacity at any period, and must ensure customer seating are spaced out evenly in addition to publicly displaying their seating capacity. Customers must have their temperature checked before entering and are advised to make reservations in advance. Buffets are not allowed. Businesses must also offer a takeaway lane and have hand sanitisers for customer use. Cooking staff should also wear face masks while on duty.




4. Reopening of stalls and markets - are there any other regulations to comply?


All stalls and marketplaces under MCYS and MoHA will reopen with the exception of weekly markets including the Tutong Tamu and the weekend tamu in the parking lot of Pasarneka Kuala Belait. The Gerai Ramadhan also remains cancelled. Stalls and markets must also observe the same guidelines as eateries, with the exception of being able to fill their seated dining capacity up to 50%.




5. Reopening of driving schools- are there any other regulations to comply?


Classroom based lessons for students can only be filled to 30% of seating capacity. Temperature checks will be taken before classes, with those showing signs on infection ordered to stay home. Students are also encouraged to wear face masks. The Land Transport Department will shortly announce guidelines for driving (practical) classes which typically involve both student and teacher sitting next to each other in a vehicle. Applications for driving classes and tests will also resume Saturday 16th May, 2020.




6. Reopening of gyms, fitness centres, sporting facilities and golf courses - are there any other regulations to comply?


Gym and fitness centres: Registered members of gyms must book in advance to use facilities for up to an hour at a time. Walk ins are not allowed, and operators must ensure centres are only filled to 30% of capacity at any particular period. Sporting facilities (indoor and outdoor): Sporting facilities (indoor and outdoor) can operate up to 30% of capacity for individual use, but users must bring their own equipment. Organized (team) and contact sports activities and the use of swimming pools are not permitted. Golf courses: Golf courses are only open to registered members, who must book in advance before use. Each flight is limited to two players and each player must use their own buggy and equipment.




7. What is the BruHealth app?


It is a mobile application that gives the latest information on COVID-19 in Brunei Darussalam and globally. Users are required to regularly fill their self-assessment via the application, which will generate entry codes to allow access to commercial and public premises based on users’ risk profile. Green and yellow codes allow access, while users given red, blue and purple codes have to stay within their existing residence. Users who are granted entry to commercial and public premises will be required to scan a QR code upon entry and exit to record their presence. This will provide the government with data to effectively trace any new cases and their potential spread.




8. The app requires me to switch on my Bluetooth. What is this used for?


Every user must switch on their Bluetooth when using the app to facilitate contact tracing for any potential new cases that arise. By tracking users movements at given times, it can identify if an individual has been exposed to a confirmed case. This will enable MOH to notify them immediately and better control potential spread.




9. Do all business premise need to apply for a BruHealth QR Code?


Yes, owners of business premises – especially those who have had their operations restricted – need to register their business and employees on www.healthinfo.gov.bn/register to receive a QR code that must be displayed at their premise’s entry. Businesses will also have to ensure their employees use the self-assessment tool on the application to ensure they are fit for duty.




10. What happens if a business reopens without a QR Code?


Businesses that reopen without a QR Code will be liable under the Infectious Disease Act




11. Where can the BruHealth mobile application be downloaded?


  • For iOS users: Via App store --> Search “BruHealth”
  • For Android users: Via Google Playstore --> Search “BruHealth”




12. How can businesses apply for the QR code?


Business owners may apply for a QR Code for their premises by visiting www.healthinfo.gov.bn/register




13. I have applied for the BruHealth QR Code, where should I place it?


The QR Code should be placed in the entry / exit points in the premise to allow the customers to scan when they enter and leave the premise.




14. My customer has been denied entry to my premises - why?


You must ensure you have a valid event code (green or yellow code) before entering the premise. Then you must scan the QR code placed at the entrance. If you are denied entry, it means the premise has filled its maximum allowed capacity. The customer may either wait for other customers to exit the premise or come back at a later time.




15. What are the different BruHealth Event Codes and what do they indicate?


When users update their daily self-reporting via the BruHealth app, an event code will be generated. This code indicates the current health status of the user, and may be used to gain entry into commercial and/or public premises. Green code - Healthy and safe. Users are allowed to enter the premise or participate in activities. Yellow code - Mild risk. Users are allowed to enter premises or participate in activities, but advised to exercise caution and avoid confined or crowded places. Red code - Individuals with influenza-like symptoms or has travel histroy or contact with a positive patient. Users cannot enter business premises or participate in activities. Blue code - Recovered patient and still undergoing the 21-day quarantine period. Users cannot enter business premises or participate in activities. Purple code - Confirmed Covid-19 patient. Users cannot enter business premises or participate in activities.





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